Shipping Policy
Thank you for shopping with Seluno. Please review our shipping policy below for details on order processing, delivery times, and related information.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you via email or the contact information provided at checkout.
Shipping Time
Once your order has been dispatched, delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–12 business days |
Please note these are estimated delivery times and are not guaranteed. Delivery may take longer due to customs processing, local courier delays, weather conditions, or other circumstances beyond our control.
Total estimated time from order to delivery: 8–14 business days (1–2 days processing + 7–12 days shipping).
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties, and Taxes
For international orders, your package may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
Delays
Seluno is not responsible for delays caused by:
- Customs processing
- Incorrect or incomplete shipping addresses
- Natural disasters, weather events, or carrier disruptions
- Public holidays in the destination country
Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, please contact your local courier and check with neighbors or household members first. If the issue persists, contact us at selunoco@gmail.com within 2 days of the delivery date, and we will assist you in resolving the issue.
If your order has not arrived within the estimated delivery window, please contact us at [selunoco@gmail.com] so we can investigate.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [Support Email] — we will do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.
Multiple Items
If you order multiple items, they may ship separately from different warehouses and could arrive in separate packages at different times. This is normal and does not indicate an issue with your order.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: [selunoco@gmail.com]